Last Updated: 24 April 2026

Thank you for shopping with Suman Sarees. We strive to ensure that you are completely satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

---

1. Return Eligibility

We accept returns under the following conditions:

• The product must be unused, unworn, and in original condition

• All original tags and packaging must be intact

• Return request must be raised within 3 days of delivery

• A valid proof of purchase (order ID/invoice) is required

---

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order products

• Products purchased during sale or discount offers

• Blouses that are stitched or altered

• Slight color variations due to photography are not considered defects

---

3. Damaged or Wrong Product

If you receive a damaged, defective, or wrong product:

• You must inform us within 24 hours of delivery

• Share clear images/videos as proof

• After verification, we will offer a replacement or full refund

---

4. Return Process

To initiate a return:

1. Email us at sumansarees@gmail.com with your Order ID

2. Mention the reason for return

3. Attach product images (if applicable)

Once approved:

• We will arrange a pickup or

• You may be asked to self-ship the product to our address

---

5. Refund Policy

• Refunds are processed only after the product is received and inspected

• Refund will be issued to the original payment method

• Processing time: 5–7 business days after approval

---

6. Shipping Charges

• Shipping charges are non-refundable

• In case of defective or wrong product, return shipping will be borne by us

• For other returns, customer may need to bear return shipping cost

---

7. Exchange Policy

We offer exchange only in case of:

• Size issues (if applicable)

• Damaged or incorrect product

Exchange is subject to product availability.

---

8. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order

• Once shipped, orders cannot be cancelled

---

9. Contact Us

For any return or refund queries:

• Email: sumansarees@gmail.com

• Phone: 827388 4163

---

By placing an order on www.sumansarees.com, you agree to this Return & Refund Policy.